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LabSync-Plus

Cookie Policy

Last Updated: March 2026

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and provide analytics data to website owners. This Cookie Policy applies to all LabSync-Plus domains, including labsyncplus.com, labs.labsyncplus.com, and patients.labsyncplus.com.

2. How We Use Cookies

LabSync-Plus uses the following categories of cookies:

Strictly Necessary Cookies (Essential)

These cookies are required for the core functionality of our platform and cannot be disabled. They include:

  • Session & Authentication Cookies — Secure session cookies used to maintain your authenticated state across the lab console (labs.labsyncplus.com) and the patient portal (patients.labsyncplus.com). These cookies are encrypted and transmitted only over secure (HTTPS) connections.
  • Security Cookies — Cookies used to support multi-factor authentication (MFA) and prevent cross-site request forgery (CSRF).

Functional / Preference Cookies

These cookies remember your choices and preferences to provide a more comfortable experience. They include:

  • UI State Cookies — Cookies that remember interface preferences such as sidebar collapse state and theme settings.
  • Cookie Consent Preferences — A cookie that records your cookie consent choices so you are not prompted repeatedly.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website and to improve our services. These cookies collect aggregated, anonymised data such as pages visited, session duration, and general geographic region. Analytics cookies are only loaded after you provide consent through our cookie banner.

3. Cookies We Do Not Use

LabSync-Plus does not use advertising or tracking cookies. We do not serve targeted advertisements, and we do not allow third-party ad networks to place cookies on our domains.

4. Third-Party Cookies

Google Analytics is the only third-party service that may set cookies on our domains, and only when you have consented to analytics cookies. Google's use of data collected through these cookies is governed by the Google Privacy Policy. No other third-party cookies are placed on our platform.

5. Managing Cookies

You can control and manage cookies in several ways:

  • Cookie Consent Banner — Use our on-site cookie banner to accept or decline non-essential cookies at any time.
  • Browser Settings — Most browsers allow you to block or delete cookies through their privacy or security settings.
  • Browser Extensions — Third-party browser extensions can provide additional cookie management capabilities.

Please note that disabling strictly necessary cookies (such as session cookies) will prevent you from signing in to the lab console or patient portal.

6. Data Retention for Cookies

Session cookies are deleted when you close your browser or sign out. Preference cookies are retained until you clear them or they expire (typically up to one year). Analytics cookies follow the retention periods set by Google Analytics.

7. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. If we introduce a new category of cookies, we will seek your consent before setting them.

8. Contact Us

If you have questions about our use of cookies, please contact us at: